Frequently Asked Questions

General Information

What time is check-in and check-out?
Check-in at Pullman Sydney Airport hotel is from 2:00pm, with check-out by 11:00am. Whether you’re arriving from an early flight at Sydney Domestic Airport or planning a late departure from Sydney International Airport, our team will do their best to accommodate your travel schedule.

Can I request an early check-in or late check-out?
Absolutely. Early check-in and late check-out can be arranged upon request, subject to availability. Ideal for guests arriving on early morning flights into Sydney Domestic Airport or departing on a late flight. Simply contact our friendly front desk team to request added flexibility for your stay.

Does the hotel offer luggage storage?
Yes, complimentary luggage storage is available at Pullman Sydney Airport. Whether you’re arriving early from a flight or have time to explore Mascot before departure, we’ll keep your bags secure while you make the most of your day.

Is reception available 24/7?
Yes, our front desk is staffed 24 hours a day, seven days a week. Whether you’re flying into Sydney Airport after hours or checking in late after a conference, we’re here to welcome you with seamless service, day or night.

What attractions are near Pullman Sydney Airport?
Pullman Sydney Airport isn’t just the closest 5-star hotel to Sydney Domestic Airport – it’s also a smart base for discovering nearby highlights like The Grounds of Alexandria, Mascot dining precincts, Darling Harbour, and Sydney CBD. With Mascot Station just 550 metres away, you’re only minutes from some of the city’s top experiences. Visit our Local Attractions page to discover the full range of nearby attractions.

Rooms & Accommodation

Do the rooms have kitchen facilities?
All rooms at Pullman Sydney Airport hotel are designed for comfort and convenience, featuring tea and coffee-making facilities. While full kitchenettes are not available, guests can enjoy 24/7 in-room dining from Mobius Bar and Grill – perfect for those arriving late into Sydney Domestic Airport or relaxing after a busy day in Mascot.

Can I request extra beds or baby cots?
Yes, extra beds and baby cots are available upon request. Whether you’re travelling with family, attending an event nearby, or stopping over before your next flight out of Sydney Airport, our team will ensure your accommodation is tailored to your needs. Simply let us know in advance.

Are there accessible rooms at the hotel?
Yes, Pullman Sydney Airport offers 10 accessible rooms—one on each floor—each with a King-size bed and an adjoining Twin Room. With thoughtful design and spacious layouts, our accessible accommodation is ideal for guests seeking an inclusive, premium airport hotel experience near Sydney Airport.

Are interconnecting rooms available?
Yes, interconnecting rooms are available and connect our accessible King Rooms with Twin Rooms, offering flexible, elevated accommodation in the heart of Mascot.

Facilities & Amenities

Does the hotel offer free Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available throughout Pullman Sydney Airport. Whether you’re staying connected for work, streaming entertainment, or catching up with family before or after a flight, our seamless internet access adds to the comfort of your Sydney airport hotel experience.

Is there a gym or fitness centre?
Yes, guests enjoy access to our fully equipped Fit Lounge, a modern fitness centre located inside the hotel. Ideal for business and leisure travellers, this Sydney Airport gym is open daily and offers a quiet space to reset between flights or after a day exploring Mascot or the Sydney CBD.

Does the hotel have an on-site restaurant and bar?
Yes. Mobius Bar and Grill is the signature Pullman Sydney Airport restaurant, known for its fusion of modern Australian and Asian flavours. Open daily for breakfast and dinner, it’s one of the most well-regarded Mascot dining destinations and is perfect for relaxed dinners, business catch-ups or cocktails.

Are there business facilities available?
Yes, our airport hotel near Sydney Domestic and International terminals features practical business services including two public computers and printing access in the lobby. It’s a smart option for corporate guests needing to stay productive while visiting Mascot or transiting through Kingsford Smith Airport.

Dining & Room Service

What are the restaurant opening hours?

Mobius Bar and Grill is open daily at Pullman Sydney Airport:

Breakfast is served from 6:00am to 10:00am
Dinner is available from 6:00pm to 10:00pm

Located conveniently within our Mascot, Mobius Bar and Grill is one of the top Mascot restaurants for both travellers and locals. From early morning flights to leisurely evenings, it’s the perfect dining option near Sydney Airport, offering fresh seasonal menus in a contemporary and welcoming space.

Do you offer room service?
Yes, 24-hour in-room dining is available for all guests at Pullman Sydney Airport. Enjoy restaurant-quality meals from Mobius Bar and Grill delivered directly to your room, whether you’re arriving late into Sydney Airport in Mascot or simply unwinding after a busy day. It’s premium Sydney airport dining on your schedule, served with five-star convenience.

Parking & Transport

Is on-site parking available at Pullman Sydney Airport?
Yes, secure on-site parking is available at Pullman Sydney Airport. Whether you’re staying overnight, attending a conference, or dining at Mobius Bar and Grill, our Mascot airport hotel makes parking effortless. Simply pull into the driveway and our concierge will issue your guest key for direct access. Restaurant and event guests will receive a separate Pullman Sydney Airport parking pass on arrival.

How much is on-site parking?
Parking is available for $40 per day. Located minutes from both Sydney Domestic Airport and Sydney International Airport, our hotel offers competitively priced airport parking with the convenience of premium accommodation in Mascot.

Is long-term parking available?
Yes, long-term parking is available for guests staying at least one night. Rates average from $30 per night depending on your length of stay. This makes Pullman Sydney Airport an ideal choice for travellers flying out of Sydney Airport who need secure, extended parking near the terminal.

What is the height of the on-site parking?
Our on-site car park has a height limit of 2.1 metres. If you are travelling in an oversized vehicle, please contact the Pullman Sydney Airport team to discuss nearby alternatives in Mascot.

Are there EV charging stations?
Currently, Pullman Sydney Airport does not offer electric vehicle charging on-site. However, our concierge team will be happy to assist with directions to nearby EV charging stations within the Mascot and Sydney Airport precinct.

How do I get to Pullman Sydney Airport from Sydney Domestic Airport?
Pullman Sydney Airport is located just 1 kilometre from the Sydney Domestic Terminal. Exit via Seventh Street, drive straight across Qantas Drive onto Robey Street, and continue as it becomes O’Riordan Street. The hotel is located at 191 O’Riordan Street, Mascot, making it one of the most accessible airport hotels near Sydney Domestic Airport.

How do I get to Pullman Sydney Airport from Sydney International Airport?
From Kingsford Smith International Airport, Pullman Sydney Airport is only 3.4 kilometres away. Head along Airport Drive and Qantas Drive, turn left at Robey Street, and continue onto O’Riordan Street. The hotel is just minutes away and is one of the most well-connected Sydney airport hotels for international arrivals.

What are the transport options to and from the hotel?
Guests can choose from multiple transport options:
– Sydney Super Shuttle, with fares starting from $20 per person
– Taxi or Uber, starting from approximately $15 per ride
– Train from Mascot Station, just 500 metres from the hotel. From Mascot, it’s only a 7-minute train ride to the Sydney CBD or either terminal at Sydney Airport.

How far is the hotel from Sydney Airport?
– Sydney Domestic Terminal: 1.5 km and about 5 minutes via car
– Kingsford Smith International Terminal: 4.2 km and about 7 minutes via car
Pullman Sydney Airport is one of the closest and most luxurious airport hotels near Sydney, perfect for both leisure and business travellers.

Is public transport easily accessible?
Yes, Pullman Sydney Airport is ideally located just a short walk from Mascot Station. From there, you can reach the Sydney CBD, Sydney Domestic Airport, and Kingsford Smith International Airport in just minutes. It’s the smart, stress-free way to travel for guests staying in Mascot.

Does Pullman Sydney Airport offer a shuttle to Sydney Airport?
While we do not operate a private shuttle, guests can access the Sydney Super Shuttle service or arrange a taxi, Uber, or train from Mascot Station. Our concierge team is happy to assist with transport bookings and advice to ensure your journey is seamless.

Loyalty & Special Offers

Do you offer a loyalty program?
Yes, Pullman Sydney Airport is proud to be part of ALL – Accor Live Limitless, one of the world’s leading hotel loyalty programs. Whether you’re staying with us before a flight from Sydney Domestic Airport, attending a conference, or dining at Mobius Bar and Grill, you’ll earn points and enjoy member-only benefits at this premier Sydney airport hotel.

How do I sign up for ALL – Accor Live Limitless?
Joining is simple. You can sign up during your stay via the QR code provided at check-in, or simply click here. Signing up lets you unlock exclusive savings, perks, and upgrades at top-tier properties like Pullman Sydney Airport – one of the best airport hotels near Kingsford Smith Airport.

Are there any current promotions or special offers?
Yes, Pullman Sydney Airport regularly offers exclusive accommodation packages tailored for business travellers, early flyers, and leisure guests alike. From special deals for those flying out of Sydney Airport to dining promotions at our on-site Mascot restaurant, Mobius Bar and Grill, there’s always something new to discover. Check our Special Offers page for the latest deals.

Do Accor Plus members receive discounts?
Absolutely. Accor Plus members receive even more value at Pullman Sydney Airport, including discounted rates and exclusive dining offers at Mobius Bar and Grill, one of the top-rated Mascot dining destinations. It’s the smartest way to experience one of the best Sydney airport hotels.

Meetings & Events

How many meeting and event spaces are available?
Pullman Sydney Airport is the only 5-star airport hotel near Sydney Airport offering six modern meeting and event spaces. Designed for flexibility, our venues can accommodate intimate boardroom meetings, large-scale conferences, and elegant social events for up to 300 guests. With premium amenities, seamless connectivity to Kingsford Smith Airport, and easy access to the Sydney CBD, we’re proud to be one of the most sought-after Sydney airport conference hotels.

Do the meeting rooms have natural light?
Yes. Three of our six meeting rooms feature large windows that welcome natural light, helping to create a bright, energised environment for your attendees. Whether you’re hosting a training session, strategy day or multi-day conference, our light-filled event spaces in Mascot enhance focus and engagement throughout the day.

Is there a dedicated event coordinator on-site?
Yes. Our experienced Events Team is available on-site to guide you through the planning process from start to finish. From technical AV support to catering coordination and run-sheet logistics, every element of your event is handled with care. It’s just one of the reasons Pullman Sydney Airport is regarded as a premium event venue near Sydney Airport.

How can I request a proposal for my upcoming event?
Submit your details through our online event enquiry form and our events team will prepare a tailored proposal within 48 hours. Whether you’re planning a small meeting, conference, product launch or celebration, Pullman Sydney Airport offers a high-end event experience in the heart of the airport precinct.

Are private dining options available?
Yes. Private dining can be arranged through Mobius Bar and Grill, our on-site Mascot restaurant known for fresh, seasonal flavours. From bespoke menus to curated group dining experiences, our team can tailor the perfect setup for your client lunches, team dinners, or special event. It’s just another reason we’re considered one of the top Sydney airport restaurants for both business and social gatherings.

Additional Services

Is Pullman Sydney Airport pet-friendly?
Pullman Sydney Airport is not a pet-friendly hotel. Only certified service animals are permitted on the premises.

Is the hotel smoke-free?
Yes. Pullman Sydney Airport is a fully smoke-free hotel, offering guests a clean, fresh, and healthy environment throughout all rooms, suites, and public areas. Our commitment to comfort and wellbeing is part of what sets us apart as one of the leading Sydney airport hotels in Mascot.

Can I send packages to the hotel before I arrive?
Yes. Guests are welcome to send parcels or business materials to the hotel ahead of their stay. Please ensure all packages are clearly labelled with your name and reservation number, and notify the team prior to arrival. This service is ideal for business travellers attending conferences or meetings at our Sydney airport event spaces.

Does the hotel offer laundry or dry-cleaning services?
Yes. Pullman Sydney Airport offers weekday dry-cleaning services with a 24-hour turnaround. While same-day and self-service laundry are not available, our professional cleaning service ensures your wardrobe is ready for meetings, events, or onward travel. It’s just another reason we’re considered one of the most well-equipped airport hotels near Sydney Domestic Airport.

Still have questions? Get in touch with our friendly team or visit the Pullman Sydney Airport homepage to discover more about our accommodation options, premium facilities, Mobius Bar and Grill dining, and special offers near Sydney airport.